Google Advertisements Account Managers Should Not Contact Clients Straight

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There are a growing variety of reports across the web of Google Ads accounts managers threatening to get in touch with clients directly, in spite of not being enabled to.

According to the reports, companies who do not react to emails from Google Ads account managers are being consulted with dangers from Google reps to call customers directly.

Sometimes, the Google Ads account supervisors call clients and tell them to drop their agencies.

There are two things to explain here:

  1. Agencies are not required to speak to Google reps
  2. At no point must a Google Ads account manager call a firm’s customer

A Google Advertisements rep telling customers to fire their agency crosses the line.

However, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post captured the attention of Google Advertisements Intermediary Ginny Marvin, who says the issue will be dealt with”immediately.” Marvin adds,”This is not in line with how we expect our group to

support our marketers and company partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google representatives engaging in similar practices. One Reddit user posted a screenshot of an e-mail gotten by a Google Ads Account

Strategist, which reads: “I am writing to you one last time as a courtesy, due to the fact that my honest objective is to supply you

value and advanced strategies with google advertisements and deal with you carefully, to assist you save time and make your clients more effective with google advertisements, hence I am calling you for the last time to inform you that if I do not reach you, I will presume that you are not getting my emails and will contact the customers that I have actually been assigned straight.”Another Reddit user has almost the same story, stating they

‘ve been “pestered”with daily emails from a Google Advertisements representative to get on a call and execute campaign changes. Again, firms aren’t obliged to talk to Google associates or carry out modifications customers aren’t requesting for. Should you get an email like the one above, the very best thing to do is send a problem via

Google’s official form. Beware of these aggressive sales tactics. As long as you’re not breaking any policies, Google has no say over

how you run your clients’campaigns. Included Image: FGC/Best SMM Panel